📜 Refund & Returns Policy

At Ela Roxer, we want you to be completely satisfied with your purchase. If for any reason you need to return an item, we offer a simple and transparent process.

🔄 Returns

Our return policy lasts 30 days, meaning you have 30 days from receiving your order to request a return.

Return Conditions

To be eligible for a return, the item must meet the following conditions:
✔️ It must be in its original condition, unworn and unused.
✔️ It must include all tags and original packaging.
✔️ A proof of purchase is required.

How to Request a Return

To start the return process, contact us at elaroxer@gmail.com. Once your return is approved, we will send you a return shipping label along with instructions on how and where to send the package.

📍 Return Address:
1510 Flagstone Dr. 46815, Fort Wayne, Indiana, USA

❗ Important: Items sent back without first requesting a return will not be accepted.

For any questions about the return process, feel free to reach out to us at elaroxer@gmail.com.

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🔍 Damages & Issues

Please inspect your order as soon as you receive it. If the item is defective, damaged, or you received the wrong product, contact us immediately at elaroxer@gmail.com so we can evaluate the issue and provide a solution.

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⚠️ Exceptions / Non-Returnable Items

❌ We do not accept returns on:

• Items on sale or discounted products.
• Gift cards.

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🔄 Exchanges

If you wish to exchange an item, the fastest way is to return the original product first. Once your return is accepted, you can place a new order for the item you want.

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💰 Refunds

Once we receive and inspect your returned item, we will notify you if your refund has been approved.

✅ If approved, the refund will be processed automatically to your original payment method within 10 business days.

⚠️ Processing Times: Please note that your bank or credit card company may take additional time to post the refund to your account.

📩 If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at elaroxer@gmail.com.

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✨ Thank you for choosing Ela Roxer. We are here to assist you every step of the way.